Case Study

4 Years Powering A Leading Aged Caring Platform's Expansion

Over 4 years' cooperation to date

Short-term Wins to Embedded Collaboration

Dedicated Team of 8 Developers

Client Overview

Our client is a leading platform in the adult social care sector, trusted by providers across aged care, disability services, and healthcare. Their dedication to improving care quality and ensuring compliance has earned them a reputation as a trusted industry partner.

Initial Needs

In 2021, they set out to expand into the UK—a move that required fast platform localization and compliance with UK privacy laws.

At the time, their internal team was at capacity. They needed an external team who could plug in quickly, handle complex tech work, and help them move fast without compromising quality.

Delivering Value from the Start

The engagement began with urgent priorities: migrating their system to a UK-based server — without available documentation. Our engineers rapidly reverse-engineered the infrastructure and executed a successful migration, demonstrating both speed and competence.

Next, we resolved a long-standing issue that had blocked progress for months: integrating a third-party online editor. By diving into the vendor’s documentation and applying solution-driven development practices, our team quickly delivered a robust integration — something the client’s internal developers had struggled to complete.

These early wins built strong credibility and proved our ability to deliver fast, high-quality results. Over time, the client began turning to us for more development work, impressed by our responsiveness and reliability.

From Short-Term Support to a Fully Integrated Team

As trust deepened, the nature of our collaboration evolved. What began as a short-term arrangement grew into a strategic partnership. The client recognized that our team was consistently outperforming their internal developers — both in quality and turnaround time.

By the end of 2022, the client disbanded their internal development team, retaining only a Business Analyst to interface with our team. Today, we operate as their dedicated product development team, managing and evolving the entire platform with five developers, two QA specialists, and one part-time UI designer.

Our Role

Ensuring full compliance with aged care and health regulations across multiple jurisdictions, including NDIS standards
Continuous development of new features and platform modules
Ongoing performance optimization, security enhancements, and issue resolution
Supporting daily operations and product decisions through close collaboration with the client’s leadership and stakeholders

The Foundation of Our Deep Collaboration

High responsiveness & seamless collaboration

Direct communication with the client’s business leads ensures context-rich collaboration.
Each team member is cross-informed, minimizing bottlenecks during absences.
Issues are resolved not just quickly — often within minutes — but with business value in mind.

Proactive technical leadership

We don’t just implement what’s asked – we offer insights that enhance the product. From identifying architectural risks to proposing more maintainable workflows, we proactively improve platform performance and reliability. Every issue is traced to its root cause to prevent recurrence.

Embedded Agile practice

We adopted Scrum from day one, conducting bi-weekly sprints, sprint reviews, and planning meetings with the client. This allows complete transparency, rapid iteration, and shared accountability.

Technology Stack

Backend

ASP.NET WebForms
C# (.NET Framework 4.7.2)
NHibernate
SQL Server 2019

Frontend

HTML/CSS
JavaScript, jQuery
Bootstrap

Results Achieved After 4 Years’ Collaboration

Through deep integration, shared goals, and long-term commitment, we’ve become more than a vendor — we’re the client’s development backbone.

The client now relies on our integrated team for all core platform development.
Our team scaled alongside the client’s product, growing from two engineers to a cross-functional team of eight.
Platform stability has vastly improved, allowing the client to focus on strategic expansion.